Privacy & Disclaimer - Parking Enforcement Services

Privacy Policy

This statement and the policy outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

How we collect your personal information:

PES may collect personal information when:
You (or an organisation you are associated with) pays or appeals a Parking Breach Notice, deals with us over the telephone, sends us a letter or an email, visits our website, or when you visit us in person.

The type of information we collect may include (but not exclusive of) your name, mailing address, telephone numbers, cheque, bank and credit card payment details and email address. There may be occasions when we source personal information about you from a third party (for example, a credit reporting agency or marketing company).

PES may also automatically collect non personal information through the standard operation of its information systems infrastructure.

PES may also obtain personal information from the appropriate transport department in your state as a consequence of orders made by an applicable court in your State. This information is limited to the name and address of the registered owner of a vehicle to which a Parking Breach Notice has been issued, but not paid. The registered owner may then supply PES with the name and address of the driver of such a vehicle.

Why do we collection personal information?

We generally collect, hold and use your personal information, to supply our services to you or for the purposes of issuing and handling Parking Breach Notices. We may use and disclose your personal information for purposes which are incidental to and the delivery of these services, or for other purposes which are within your reasonable expectations or permitted by law.

How we use personal information:

It is our usual practice to collect personal information directly from you.
We only use your personal information for the purposes for which you give it to us and also for related, internal management and administration purposes.

The primary purpose of collecting any relevant personal information is to be able to provide you with our services or for the purposes of issuing and handling Parking Breach Notices. Names and addresses of our customers may also be provided to a mailing house to mail account statements to each customer and to debt collection agencies to collect outstanding debts. We may also disclose certain personal information to other service providers to assist us in providing our services to you, handling Parking Breach Notices or for related administration purposes.

We may also use or disclose personal information to third parties to help us to identify products and services that may interest you or to review your customer experience.

If we have obtained personal information from your state transport authority as mentioned above, we only use that information to contact you to determine whether to commence proceedings in relation to those particular Parking Breach Notice(s), and to commence proceedings if necessary. We are not permitted and do not use the information for any other purpose.

Keeping Information up to date:

If we do collect any relevant information we will take reasonable steps to ensure your personal information is accurate. If you learn that the current information we hold about you is inaccurate, you should contact us. It is your right to have your personal information corrected.

You can request details about your personal information

You should contact us if you wish to find out about the personal information we hold about you. You have a right to request access to the personal information we hold about you. We will need to verify your identity before giving you access.

If your request is complex, we will ask you to put it in writing and will usually deal with such a request within 14 to 30 days. We may charge you a fee for processing the request.

Except as required by law, or as otherwise provided in this Privacy Policy, PES will not give out personal information to any third party.

We do not take any steps to update information obtained under a court order as mentioned above.

You may request erasure of personal information

You have the right to request the erasure of any personal information held by us concerning you, unless retention of that personal information is necessary for the purposes of handling an active Parking Breach Notice, for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defence of legal claims.

We may not be able to give you access 

We may not be able to tell you what personal information we hold about you in certain circumstances including where the information relates to anticipated legal proceedings or where the information would reveal commercially sensitive information.

Storing your personal information:

PES will take reasonable steps to protect the personal information it holds from misuse, interference, loss and from unauthorised access, modifications or disclosure, including steps to ensure that information obtained from the Department of Transport (or equivalent Government authority in your State or Territory) is not accessed or used other than for the purposes described above. We may erase your personal information at any time unless retention of the personal information is necessary for compliance with a legal obligation.

Any personal information we hold is generally stored electronically in computers, data centres or cloud servers operated by us or by our service providers. We implement a number of information security measures and encryption protocols when we handle your personal information to protect it from unauthorised access, loss, misuse, wrongful alteration or interference (which includes measures to protect against cyber-attacks).

Complaints:

If you would like to complain about a breach of the Privacy Act or this Privacy Policy, you may contact us. We may ask you to put your complaint in writing and to provide certain details. We may discuss your complaint with our personnel, service providers and others as we think appropriate.
We will respond to your complaint in a reasonable period of time (usually within 30 days).

Contacting Us

If you have any questions regarding PES’s Privacy Policy please feel free to contact us on 1300 306 933 or via [email protected] for further information.

Updates
We may update this Privacy Policy from time-to-time and any updates are published on our website.
This Privacy Policy is effective from December 2022.

Disclaimer

Parking Enforcement Services (PES) endeavours to ensure that information on this website is free from error; however, it does not warrant the accuracy, adequacy or completeness of that information. Unless expressly stated otherwise, the information on this website does not constitute an offer or inducement to enter into a legally binding contract, and does not form part of the terms and conditions for parking products and services.