Q. I have a car park or a parking issue I want resolved, how can I secure your services and how much will this service cost me?
A. Please complete the online form in the sales contact area of this web site. After we have received your enquiry, a local representative will be in contact, from there we can determine what service suits your car park and if there is a cost to the service. Generally we can offer our service free of charge to our clients. We recover all our fees from the offending vehicle. Other services that may be required are negotiable, at competitive rates.
Q. How do I avoid receiving parking breach notices?
A. Our goal is to serve our clients parking customers - not issue parking breach notices.
We and our clients value your patronage and we continue to invest in products and services to make it easier and faster to secure your parking needs - be that for an hour, a day, a week or more.
Depending on the location where you park at, we encourage you to consider the following:
- Plan ahead - Arrive early for scheduled appointments, so that you are not rushed looking for a space to park and to confirm payment.
- Consider your purchase - Ensure that you have sufficient coins before you arrive at the car park or pay using a credit card, then make sure you purchase sufficient time for your needs not just the minimum.
- Err on the side of caution - Be aware of terms posted in the car park, as parking products, times and rates will vary from location to location.
- Monthly Parking* - If you regularly park in the same car park, then a monthly parking permit may be the ideal solution. Click
here for more details and available locations.
- Book A Bay* - Wilson Parking’s award-winning Book a Bay service allows you to pre-pay for your parking online, often at a discount rate. Click
here for more details and available locations.
- Pay-by-Phone* - In some car parks we offer epark allowing you to arrange parking by mobile phone and when running down on time you will get a text message asking if you would like to extend your parking. Click
here for more details and available locations.
*Service not available in all locations. Check car park signage and web page for further details.
Q. Are private parking breach notices enforceable?
A. Yes, private parking breach notices are enforceable under laws relating to contract and informed consent.
Q. How did you obtain my name and address?
A. In some cases you may have provided your details in a previous appeal to Parking Enforcement Services, we also may have obtained the details by order of the applicable court in your state.
Q. I have received a letter from my state transport authority advising that you have requested my details. Why have you requested my details?
A. In most cases it will be because you have an outstanding parking breach notice, please contact us for further details or we will be in contact with you to advise when and where the breach notice was issued and the amount that is outstanding.
Q. Do you operate under contract?
A. Yes.
Parking Enforcement Services only operate under a signed operational contract.
Q. Do you carry insurance?
A. Yes,
Parking Enforcement Services carries $50 million in Public Liability and Property Damages insurance.
Q. Are your officers trained?
A. Yes, all of our offices have undergone extensive in-house training in conjunction with their own security guard qualifications.
Q. Can I appeal the notice I was issued?
A. Yes -
click here to go to the Appeals page.
